Academity Learning

Contact Academity support and provide the email previously used plus your current email. The normal resolution is to update the email on the existing account and send a password-reset request so the certificate history remains attached.

Do not create another account. Use password reset or the district-approved Google sign-in option. If neither works, ask support to locate and reset the existing account.

Historical support messages state that accounts cannot reliably be merged. Support can help identify where certificates are stored and select or update the primary account.

On the Academity login screen, select the Google icon and use the district Google account used during registration. Some districts require this method instead of a separate Academity password.

You are likely outside the district enrollment path. Return to the exact link or instructions provided by the district. That path contains the group entitlement or code that removes the charge and assigns the right courses.

Usually yes. Sign in to the existing account, then use the district's direct enrollment link or code so the account joins the correct district group.

Check that you entered through the current district link, signed in with the correct account, and that the course has reached its opening date. Districts may also limit the visible course menu.

Academity's foundational pathway is organized as five 6-hour courses, totaling 30 hours. Your district determines which courses it accepts and whether a permitted substitution is used.

The established Academity practice is generally five separate 6-hour certificates rather than one consolidated 30-hour certificate. Submit all required certificates according to district procedures.

Both formats exist. The current catalog includes 3-hour, 6-hour, and a few courses available in either format. Use the exact course version assigned by your district.

Nature & Needs includes role-appropriate modules for teachers, administrators, and counselors, but districts may provide a specific link or version. Use the district instructions and verify with the coordinator if the audience is unclear.

Do not assume that one submission satisfies two courses. Each course may require evidence tied to its own objectives. Ask support before reusing work and be prepared to submit a distinct application for each course.

The documented service standard is within 24 hours. Once the assignment is approved and all course pages are complete, the certificate should generate automatically.

Save the document as a PDF and upload that version. Keep the course window open until the upload completes. A valid submission is required before credit can be approved.

Contact support immediately with the course name and explain that the submission is under review. Replacement options depend on its review status; do not submit duplicate work unless instructed.

A prerequisite is waiting for approval. Allow the normal review window, then refresh the course. After approval, complete any remaining pages so progress reaches 100%.

Approval alone may leave the course below 100%. Reopen the course and make sure every page is viewed and marked complete, including role-specific pages that may only need to be viewed. Then check My Certificates again.

Go to academity.org/enrollments, sign in, and select My Certificates from the left menu. Open the desired certificate to view or download it.

Academity issues the course certificate and may provide completion rosters where contracted. The educator must follow the district's local submission or credit-posting process, which may involve the G/T coordinator or professional-learning system.

The certificate remains evidence of the completed Academity course, but the new district decides whether and how it accepts the credit. Support can update your account email so you can retrieve it.

Open the course outline, revisit every lesson, scroll through required content, and mark each page complete. The last few percentage points commonly represent one or two unviewed pages.

Record the course, module, lesson, and exact error. Try Google Chrome, clear the browser cache, or use another device. Report the issue if it persists so the resource can be repaired or an alternate link provided.

District deadlines and platform availability are not always the same. Some historical courses remained open beyond a district deadline, while current courses may have opening dates or curated windows. Follow the active district instructions and ask before assuming access will continue.